Chaos Bahn Flughafen: Flug annuliert oder Zug ausgefallen – wo Reisende Hilfe bekommen
Viele Reisende kennen die Probleme bei Bahn und beim Fliegen: Verspätung, Ticketstornierung, Zugausfall, Gepäckverlust. Wer deshalb Entschädigung fordert, kann sich an die Schlichtungsstelle für Personenverkehr wenden.
Der Flug ist ausgefallen oder die Bahn war deutlich später als angekündigt: Wenn sich Reisende in solchen Fällen mit Flugunternehmen und Verkehrsgesellschaften streiten und keine Einigung erzielen, können sie sich an die Schlichtungsstelle SÖP in Berlin wenden.
Matthias Balk/dpa'%3E%3Cg transform='matrix(1.01021,0,0,0.984558,26.4303,26.6904)'%3E%3Cpath d='M68.519,4.637C68.519,2.078 66.494,0 64,0L5.43,0C2.936,0 0.911,2.078 0.911,4.637L0.911,24.342C0.911,26.901 2.936,28.978 5.43,28.978L64,28.978C66.494,28.978 68.519,26.901 68.519,24.342L68.519,4.637Z' style='fill:white;'/%3E%3C/g%3E%3Cg transform='matrix(1.01021,0,0,0.984558,26.4303,26.6904)'%3E%3Cpath d='M69.261,4.637C69.261,1.657 66.904,-0.762 64,-0.762L5.43,-0.762C2.526,-0.762 0.169,1.657 0.169,4.637L0.169,24.342C0.169,27.321 2.526,29.74 5.43,29.74L64,29.74C66.904,29.74 69.261,27.321 69.261,24.342C69.261,24.342 69.261,4.637 69.261,4.637ZM67.777,4.637L67.777,24.342C67.777,26.48 66.084,28.217 64,28.217C64,28.217 5.43,28.217 5.43,28.217C3.346,28.217 1.654,26.48 1.654,24.342L1.654,4.637C1.654,2.498 3.346,0.762 5.43,0.762L64,0.762C66.084,0.762 67.777,2.498 67.777,4.637Z' style='fill:rgb(5,165,200);'/%3E%3C/g%3E%3Cg transform='matrix(0.564664,0,0,0.56013,26.6699,18.0764)'%3E%3Cpath d='M91.32,31.567C96.479,31.567 100.661,35.748 100.661,40.906C100.661,46.064 96.479,50.246 91.32,50.246C86.163,50.246 81.98,46.064 81.98,40.906C81.98,35.748 86.163,31.567 91.32,31.567Z' style='fill:white;fill-rule:nonzero;'/%3E%3Cpath d='M91.32,31.567C96.479,31.567 100.661,35.748 100.661,40.906C100.661,46.064 96.479,50.246 91.32,50.246C86.163,50.246 81.98,46.064 81.98,40.906C81.98,35.748 86.163,31.567 91.32,31.567Z' style='fill:none;stroke:rgb(22,27,30);stroke-width:0.94px;'/%3E%3Cpath d='M102.075,26.473L91.604,26.473C83.585,26.473 76.982,33.076 76.982,41.095C76.982,49.113 83.585,55.717 91.604,55.717C99.623,55.717 106.226,49.113 106.226,41.095L106.226,30.624C106.226,28.36 104.34,26.473 102.075,26.473ZM97.265,42.888L93.396,42.888L93.396,46.755C93.396,47.698 92.547,48.453 91.604,48.453C90.661,48.453 89.812,47.698 89.812,46.755L89.812,42.888L85.945,42.888C85.002,42.888 84.245,42.038 84.245,41.095C84.245,40.152 85.002,39.302 85.945,39.302L89.812,39.302L89.812,35.434C89.812,34.492 90.661,33.737 91.604,33.737C92.547,33.737 93.396,34.492 93.396,35.434L93.396,39.302L97.265,39.302C98.208,39.302 98.961,40.152 98.961,41.095C98.961,42.038 98.208,42.888 97.265,42.888Z' style='fill:rgb(0,154,188);fill-rule:nonzero;'/%3E%3Cpath d='M22.928,31.85L27.079,44.679L31.23,31.85L37.078,31.85L37.078,50.34L32.645,50.34L32.645,46.001L33.118,37.133L28.682,50.34L25.664,50.34L21.135,37.133L21.607,46.001L21.607,50.34L17.08,50.34L17.08,31.85L22.928,31.85Z' style='fill-rule:nonzero;'/%3E%3Cpath d='M55.474,41.472C55.474,43.264 55.19,44.868 54.437,46.284C53.775,47.698 52.832,48.735 51.606,49.491C50.38,50.246 48.964,50.622 47.361,50.622C45.758,50.622 44.438,50.246 43.211,49.491C41.984,48.735 41.041,47.698 40.379,46.378C39.721,45.057 39.342,43.453 39.248,41.756L39.248,40.717C39.248,38.925 39.531,37.322 40.287,35.906C41.041,34.492 41.889,33.455 43.116,32.699C44.343,31.944 45.758,31.567 47.361,31.567C48.87,31.567 50.285,31.944 51.512,32.699C52.737,33.455 53.681,34.492 54.342,35.906C55.002,37.227 55.502,38.768 55.502,40.561L55.474,41.472ZM50.946,40.717C50.946,38.925 50.662,37.51 50.003,36.567C49.342,35.624 48.492,35.152 47.361,35.152C45.096,35.152 43.965,36.85 43.776,40.152L43.776,41.472C43.776,43.264 44.059,44.679 44.72,45.623C45.287,46.566 46.229,47.038 47.361,47.038C48.492,47.038 49.342,46.566 49.908,45.623C50.473,44.679 50.771,43.42 50.91,41.553L50.946,40.717Z' style='fill-rule:nonzero;'/%3E%3Cpath d='M62.55,46.849L71.416,46.849L71.416,50.246L56.889,50.246L56.889,47.887L65.662,35.152L56.795,35.152L56.795,31.85L71.133,31.85L71.133,34.113L62.55,46.849Z' style='fill-rule:nonzero;'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E%0A)
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